We’re sorry to hear that you’re facing difficulties. Every COA location should be a safe space for everyone. No one should experience abuse or discrimination.
If you have experienced such a situation, please contact COA staff immediately. They are trained to handle different types of conflict.
You are allowed to report abuse or discrimination. Doing so will not affect your asylum procedure.
You can speak to any staff member you trust, or ask for an appointment at the information desk (infobalie). Visit MyCOA to check the opening hours of the desk at your location.
If COA cannot help, please contact us again so we can support you in finding a solution.